Microsoft apologizes for global outage, says cause was capacity upgrade not cyberattack

Cointime update: Microsoft apologized on November 13 for a global service disruption that affected millions of users across at least 70 countries, saying the outage was not caused by a cyberattack or AI agents but by an earlier network capacity upgrade. Teams, Outlook and the Copilot AI software were among the services knocked offline. Microsoft called recovery progress encouraging and said it is working to clear residual effects.